Frequently Asked Questions

How long does it take to process my order?
Orders are processed within 2–4 business days. Processing times do not include weekends or holidays.

How long does shipping take?
Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information. Delivery times vary depending on the shipping carrier and destination.

Do you accept returns or exchanges?
Due to the nature of our beauty products, all sales are final. We do not accept returns or exchanges on opened or used products.

What if my order arrives damaged or I receive the wrong item?
Please contact us within 7 days of delivery with your order number and clear photos of the item. We’ll review your request and work with you on a resolution.

Can I change or cancel my order after placing it?
If you need to make a change or cancel your order, contact us as soon as possible. Once an order has entered processing or shipping, we may not be able to make changes.

How can I contact LUSHÉ Beauty?
You can reach us through our Contact Us page or email us at our LUSHÉ Beauty business email.

Do you ship internationally?
At this time, shipping availability depends on the destinations offered at checkout. Available shipping options will be displayed when you place your order.

Where can I find my tracking information?
Once your order ships, tracking information will be sent to the email address provided at checkout.