LUSHÉ Beauty Return & Refund Policy

Last Updated: October 26, 2026

At LUSHÉ Beauty, we want you to love your beauty essentials! Because our products are personal-use cosmetics, we maintain the following return and refund policy to protect the quality and hygiene of our products while providing fair solutions when something goes wrong.

1. All Sales Are Final

Due to the personal-use nature of our beauty products, all sales are final. We do not accept returns or exchanges for reasons such as a change of mind, incorrect shade selection, or personal preference.

Opened, used, swatched, or unsealed cosmetic products are not eligible for return due to hygiene and safety concerns.

2. Damaged, Defective, or Incorrect Orders

Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 14 calendar days of delivery.

To request assistance, email us with:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging, where applicable.

Our team will review your request and, when appropriate, offer a replacement, refund, or another suitable resolution.

Please do not discard damaged or incorrect items until we have reviewed your request and provided instructions.

3. Refund Eligibility

Refunds may be approved for verified damaged, defective, or incorrectly fulfilled orders.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping fees are generally nonrefundable unless otherwise required by applicable law or the circumstances of the order.

4. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please contact us so we can help investigate.

If your package appears lost in transit, contact us with your order number and tracking information. We will review the situation and work toward an appropriate resolution.

5. Order Cancellations

Orders may begin processing shortly after purchase. If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or shipped. This policy does not limit any cancellation or refund rights provided by applicable law.

6. Exchanges

We do not offer exchanges for changes of mind, shade preferences, or other personal preferences.

If you receive an incorrect or defective product, contact us so we can determine the appropriate resolution.

7. How to Contact Us

For questions or concerns about your order, please contact LUSHÉ Beauty through the customer service email listed on our website.

Please include your order number in all correspondence to help us assist you efficiently.

8. Policy Updates

LUSHÉ Beauty reserves the right to update this policy as our business practices evolve. Any updates will be published on this page.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Thank you for shopping with LUSHÉ Beauty. We appreciate your support and look forward to being part of your beauty routine!